Returns Policy

 

Change of Mind

  • We will only accept return of Props by Stevie products in new condition, unused and unopened, with the original receipt, within 14 days in exchange for a store credit to be used within 90 days. If we determine the product has been used or the packaging opened, we will not accept the return.

  • This policy is for full priced items only, refunds or exchanges are not permitted on sale items.

  • You will be responsible for all delivery charges associated with the order, including the delivery cost to receive your order and the return delivery cost. We will not be responsible for any items lost in the mail so recommend choosing a service with tracking.

Australian Consumer Law

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • These terms and conditions will apply only to the extent to which they do not infringe the Australian Consumer Law.

Incorrect items

If you have received an item in error, please email us at hello.propsbystevie@gmail.com so that we can resolve the error for you as soon as possible.

 

Damaged goods

If you believe that the goods may be defective or damaged, please send an image to hello.propsbystevie@gmail.com and we will come back to you with a response as soon as possible.

How to return an item

  • If you wish to return a product, please email hello.propsbystevie@gmail.com and include your name, address, phone number, order number, date of delivery/collection and reason for the return.

  • If we agree in writing to a return of goods, you must:

    • post the goods to our warehouse in their original condition, in their original packaging and with all tags attached; and

    • email us your receipt or proof of purchase, along with the return postage tracking number. If goods are posted to us without a tracking number, we will not issue a refund or send an exchange until the returned goods arrive at our warehouse.

    • You will be solely responsible for paying the shipping or postal costs for returning your goods unless the item is damaged, defective or incorrectly received.